Shipping
Yamato Transport
Designation of allotment date
From 7 days to 14 days after the order date
Delivery time zone
8am-12pm
2pm - 4pm | 4pm - 6pm
6pm - 8pm | 7pm - 9pm
Free shipping for orders of ¥10,000 or more
The product will be shipped from Shiga Prefecture. The shipping cost varies depending on the destination prefecture
Areas with ¥600 shipping fee
Mie, Wakayama, Shiga, Nara, Kyoto, Osaka, Hyogo, Okayama, Hiroshima, Tottori, Shimane, Yamaguchi, Kagawa, Tokushima, Ehime, Kochi, Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Niigata, Toyama, Ishikawa, Fukui, Shizuoka, Aichi, Gifu, Yamanashi, Nagano, Fukuoka, Saga, Nagasaki, Oita, Kumamoto, Miyazaki, Kagoshima, Aomori, Iwate, Akita, Miyagi, Yamagata, Fukushima
Areas with ¥1,00 shipping fee
Hokkaido, Okinawa
International Shipping
※ International shipping is not available
Payment Methods
Cash on Delivery
Shipping company：Yamato Transport
When the product arrives, please pay the driver the product price + shipping fee + cash on delivery fee. The cash on delivery fee depends on the total amount of the product price and shipping fee, including tax, as follows.
List of fees (tax in cluded)
Less than ¥10,000: ¥330
Less than ¥30,000: ¥440
Less than ¥100,000: ¥660
Up to ¥300,000: ¥1,100
PayPal
You can pay with your PayPal ID and password.
If you do not have a PayPal account, you can still use VISA, MasterCard, or JCB for payment.
Accepted payment methods with PayPal
・Credit Card
・Debit Card
・Bank account transfer
For more information on how to register, use, and pay for a PayPal account, please visit the following website.
Amazon Pay
If you have an Amazon account, you can use your Amazon account information to make payments.
Caution
・In the event of a refund or reduction due to cancellation, etc., please allow 2-3 months for the refund.
・Amazon gift cards are not accepted.
・Amazon points will not be awarded.
For more information on how to use Amazon Pay, please visit the following website.
Return Policy
Return Period
Please be sure to check the product upon arrival. If there is any damage or accident during shipping, please contact us as soon as possible. In this case, we will send you a replacement product at our expense.
If there is no alternative product, we will refund up to the price including shipping and other charges. If you wish to return or exchange any of the above items, please do so within 3 days of receiving the product.
Please be sure to contact us beforehand via our Contact Form or by phone (077 577 1928)
Flower seedlings and tree plants cannot be returned due to the characteristics of the product.
Other products can be returned or exchanged only if they are unopened.
Return Shipping Cost
The customer will be responsible for returning the product if the return is due to the customer’s personal preferences.