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Legal Information

DISTRIBUTOR
Oomi Teien Co., Ltd
PERSON CHARGE OF OPERATION
Shinji Terashita
POSTAL CODE
520-0102
ADDRESS
1-5-25 Nouka, Otsu, Shiga ※As we specialize in mail order, we do not sell or display our products in stores.
EXPLANATION OF CHARGES OTHER THAN PRODUCT PRICES
Shipping charges, cash on delivery charges, and bank transfer fees may apply in addition to the sales price.
EXPIRATION DATE OF APPLICATION
The application is valid for 7 days after the order is placed. If we do not receive payment within 7 days of your order, we will assume that you do not intend to purchase the product and your order will be automatically cancelled.
DEFECTIVE PRODUCTS
For defective products, please contact us as soon as possible after receiving the product.
SALES QUANTITY
Please check each product page for details.
TIME OF DELIVERY
We will ship your order within 7 days of receiving it.
PAYMENT METHOD
Cash on delivery, PayPal (credit, debit, bank account transfer)
PAYMENT DUE DATE
Payment due date will be within 7 days after our confirmation email is sent.
RETURN PERIOD
Please be sure to check the product upon arrival. If there is any damage or accident during shipping, please contact us as soon as possible. In this case, we will send you a replacement product at our expense.

If there is no alternative product, we will refund up to the price including shipping and other charges. If you wish to return or exchange any of the above items, please do so within 3 days of receiving the product.

Please be sure to contact us beforehand via our Contact Form or by phone (077 577 1928)

Flower seedlings and tree plants cannot be returned due to the characteristics of the product.
Other products can be returned or exchanged only if they are unopened.


RETURN SHIPPING COST
The customer will be responsible for returning the product If the return is due to the customer’s personal preferences.
NAME OF SERVICE
Oomi Teien Online Shop
TELEPHONE NUMBER
(Main)077-577-1928  (Direct line to the person in charge)080-7418-6530
OFFICIAL EMAIL ADDRESS
WEBSITE URL
https://www.oomiteien.com